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ILM Snr Quality Engineer

Job Category: Quality

Reference: ILM QA EN

Location: Ilminster

Gooch & Housego offer exciting and rewarding opportunities for motivated and talented people to join a team of like-minded, highly skilled colleagues who want to grow and succeed with our company.

Hiring talent to complement and grow our current teams’ skills and capabilities is a strategic priority to enable our plans for growth.

Our six business locations in the United States and four UK-based businesses employ across a broad range of functions including engineering and process, manufacturing, product management, supply chain and customer services, quality assurance, continuous improvement, compliance and finance.


  • Key focus of this role will be to coordinate structured root cause analysis in relation to problem solving; customer, supplier and assisting with internally generated issues. Additionally, internal auditing both from a business process and manufacturing compliance perspective will be a major activity. This will primarily support the transition to AS9100 Rev D, but as we are currently remodeling our business systems to ensure they are robust, it will also ensure a smoother transition of a more proactive deployment of quality from one of Quality Control to one of Quality Assurance.
  • High standards of customer engagement will be an essential part of maintaining existing and securing new market/business opportunities, along with supporting group standardization initiatives aimed at underpinning future scalability.
  • Although the role will be reporting to the local Quality Manager, the individual will be expected to operate at a level that regularly interacts with senior management and occasionally having to cover for the Quality Manager.

Job Responsibilities

  • Underpin the achievement of AS9100, ensuring standards are compliant, maintained and meet with business needs in support of a more robust infrastructure.
  • Play an active role coordinating multi-functional projects for business system continuous improvements in conjunction with the Sharing in Growth programme over the next 4 years.
  • Performing internal audits to proactively determine quality risks within our processes and work with appropriate management/staff to ensure satisfactory mitigation.
  • Provides mentoring, coaching and suggests corrective actions as necessary
  • Develops strategic plans in which business goals and objectives are met.
  • Deploys strategic initiatives defined in planning process and oversees the execution of activities to achieve goals.
  • Providing a mature customer facing lead role in ensuring effective issues management from initiation to closure of customer returns.
  • Work closely with all functional areas to identify supply related issues and work closely with Purchasing in closing the route cause with the supplier.
  • Provide analysis and regular tracking of issues related to material non-conformance.
  • Utilising standard problem techniques/tools to address route causes and chairing MRB meetings.
  • Assisting with supplier audits for approval of new and management of existing.
  • Supporting the contract review activities.
  • Coordinating the concessions/permits along with analysis and progression of changes to further reduce.
  • Supporting customer and 3rd party audits.

Knowledge, Skills and Experience


  • Confident in generating / remodelling / facilitating business processes.
  • Performing audits that include; supplier audits, process compliance audits through to verifying the effectiveness of the Business processes.
  • Detailed understanding of root cause analysis tools and engaging with Engineering staff to identify and verify preventive action.
  • Mature Customer focused approach handling issues with urgency.
  • Proven track record with deployment of Continuous Improvement projects using a structured problem solving methodology.
  • Working level demonstration of Lean Six Sigma is essential and awareness of the SC21 or SiG initiatives would be beneficial.


  • Self-driven with the ability to set own priorities and work independently.
  • Challenging, but with high level of emotional intelligence.
  • Attention to detail with excellent analytical skills.
  • Strong influencing, communication, facilitation and interpersonal skills.


  • Degree level engineering qualification preferred but not essential.
  • Internal or Lead auditor to AS9100 or ISO13485. 


  • 3 to 5 years industry experience of working within an AS9100 or ISO13485 environment.
  • Previous experience within a quality engineering role, ideally within an optical technical development/manufacturing environment.
  • Involvement in MRB’s (Material Review Meetings) for handling all non-conforming materials, from incoming to outgoing.
  • Experience in implementing process improvements using structured problem solving methodologies.
  • Experienced in the use of Microsoft office – Word, Excel, PowerPoint essential 


  • Customer returns.
  • Supplier related problems.
  • Internal audit schedule adherence.

How to Apply

CV’s should be sent to UKjobs@goochandhousego.com alternatively use the apply doe this job button.

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